Effective Date: September 1, 2024
These Terms of Service (“Terms”) govern the use of the websites statustes.net, statustes.kz my.statustes.net, and all subdomains under statustes.net (collectively referred to as “Sites”) and the services provided on them. By accessing or using the Sites and services, you (“User”) agree to comply with these Terms.
The Sites and services are owned and operated by TOO “Arlex”, registered in the Republic of Kazakhstan, with a legal address at Astana City, Tynybaev 6/1 street (hereinafter referred to as the “Service Provider”).
The SaaS monitoring platform provides registered users with access to various monitoring services, including:
• Website Monitoring
• Ping Monitoring
• Port Monitoring
• Server Monitoring
• DNS Monitoring
• Heartbeat Monitoring
• Domain Name Monitoring
• SSL Certificate Monitoring
• Status Page Viewing
Monitoring is performed from multiple access points located in different countries. The current list of cities and countries from which monitoring is conducted is available in the “Pricing” section. This list may change without prior notice.
The functionality of the service may change, expand, or be restricted without prior notification to the User.
Payment for services is made through the “Pricing” section in the User’s account. The User can choose one of the available payment options:
• One-time payment
• Automatic subscription renewal
Payments are processed through integrated payment systems, and the service does not store credit card details.
Additionally, payment by invoice is available. Users can request an invoice for bank transfer payments by contacting customer support.
VAT and Taxes:
• VAT is applied to individuals in accordance with the law.
• For legal entities, VAT is processed under the reverse charge mechanism.
Upon completing the payment, the User may request a detailed invoice for accounting purposes.
If the User selects “Auto-payment”, their subscription is automatically renewed at the end of each billing period. The auto-payment can be canceled at any time, but funds for the already paid period are non-refundable.
Refunds are available only for unused subscription periods, except when the cost of the remaining period is below the minimum plan amount.
The Service Provider is not obliged to provide refunds unless required by law.
All services are provided digitally and activated immediately upon successful payment.
If the User encounters access issues after payment, they must contact customer support.
Detailed descriptions of pricing plans are available in the “Pricing” section.
The Service Provider reserves the right to modify prices, subscription terms, and available features without prior notice.
The User is responsible for regularly checking for pricing updates.
For proper operation, Users should use a modern web browser (Google Chrome, Safari, Mozilla Firefox, Microsoft Edge).
Service functionality may be limited if:
• Cookies or JavaScript are disabled.
• Firewalls, antivirus software, or blocking applications interfere with service operations.
• The User’s network restricts access to the service.
The Service is not responsible for disruptions caused by failure to meet technical requirements.
If the User’s network blocks access to the service, this may affect monitoring performance.
The User is responsible for configuring their network to ensure service operation.
Customer support is available exclusively via email at support@statustes.net.
The average response time is 48 hours on business days. Support is provided at the Service Provider’s discretion, with no guaranteed resolution time.
All rights to software, technology, and content on the Sites belong to the Service Provider.
The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the
The service is provided “as is”, and the Service Provider does not guarantee uninterrupted operation.
The User agrees to:
• Use the service lawfully and as intended.
• Avoid creating excessive load on the service.
• Not attempt hacking, unauthorized access, or disruption of the service.
If the User discovers a system vulnerability or error, they must immediately notify the Service Provider.
The User is prohibited from:
• Selling, distributing, or modifying the service without the Service Provider’s permission.
• Copying code or creating derivative products.
Violation of this clause may result in immediate account termination and legal consequences.
The Service Provider reserves the right to deny service, restrict, or terminate access to any User without explanation.
The Service is not responsible for:
• Service interruptions
• Data loss
• Unauthorized access to information
The Service implements measures to protect user data, but the User acknowledges the risks of data breaches and uses the service at their own risk.
The User is responsible for their account security.
The Service Provider may modify these Terms at any time.
Updated Terms will be published on the Site, and the User must check for updates.
Continued use of the service after changes are made constitutes acceptance of the new Terms.
These Terms are governed by the laws of the Republic of Kazakhstan.
Disputes are subject to resolution in the courts of the Republic of Kazakhstan.
For questions regarding these Terms, contact us via email at support@statustes.net.
By using the Site and services, you confirm that you have read, understood, and agree to these Terms.
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